Shipping, Returns, and Policies

RECEIVED INCORRECT OR DAMAGED GOODS?

In the event that your package arrives with extensive visible damage, appears tampered with or is the wrong order, contact us as soon as possible at limoncelloaccessories@gmail.com

If you believe your item arrived with a manufacturing defect please contact limoncelloaccessories@gmail.com providing your order number, proof of defect (images) and we will advise on the next steps to resolve any issues. Upon inspection, if we determine that the damage is not caused by a manufacturing defect, you will be notified with a repair quote if applicable.

CANCELLATIONS:

Given the nature of most of our jewelry, made to order, once order is placed we do not offer cancellations. In case of an emergency please contact us at limoncelloaccessories@gmail.com

SHIPPING&HANDLING:

We love spoiling you, we offer FREE Shipping to all domestic orders. If you are a local shopper we can personally deliver on the same date, please email us for this option. We ship using USPS ground (3 to 5 days in transit), FedEx Ground (1 to 5 business days in transit). We will not be responsible for inaccurate shipping information entered at checkout, inaccurate method, any delay caused in transit, and any delivery issues once the item has been marked as “Delivered”. Free shipping in NOT included with a discount or a Sale.

Please note:

  • Transit time does not account for production time
  • Shipping is a service and will not be refunded if items are returned
  • If you would like signature added to delivery, please note this in the comment box at checkout

INTERNATIONAL ORDERS:

We do offer international shipping worldwide and offer multiple transit options, please note that USPS does take a few weeks for international transit and only tracks until it leaves the US, then its in the hand of your local post office and customs and not trackable vs. UPS which we offer as well and much quicker, typically 1-2 weeks and tracks all the way to you. Please note that all international orders are final sale.  

RUSH ORDERS:

As most of our items are custom, personalized and made to order production time is to be expected. We offer a Rush order/production option for each item which cuts the production time in half and gets your piece made quicker than our standard timeline. 

Please Note: 

  • During holiday seasons and sales standards will be extended due to high volume.

RETURN & EXCHANGE POLICY:

We are confident you will be happy and love your Limoncello Jewelry purchase, but if you decide your piece is not right for you, please reach out to us within 30 days of delivery to initiate a return (*Exclusions apply) Return or exchange authorization will only be granted to eligible items. Items must be returned unworn, in original packaging and shipped within 5 days of receiving return authorization code, no exceptions. We will not accept returns or exchanges that are not authorized and/or shipped within 30 days of delivery. We will not accommodate any subsequent returns or exchanges once an exchange has been processed on an order. Once a piece is exchanged, it is final sale.

Return Exclusions:

We will NOT authorize or accept returns/exchanges of any kind for the following items:

  • Personalized: Any piece that includes initials or numbers (single or multiple); engraved items; name necklaces/pendants
  • Customizations/alterations: Custom sizes, lengths, colors and styles that are not offered on our site. 
  • All Earrings for sanitary reasons

There will be an 8% handling charge for all returns, additionally service fees will not be refunded (i.e. Shipping and Rush fees).

Contact us and include your order number to initiate your return and we will respond with instructions and a return authorization number within 24 – 48 hours.